Shipping policy

✦ DESERT DEW ✦

Shipping Policy

At Desert Dew, we carefully prepare every order for delivery. This Shipping Policy explains how orders are processed and delivered within Pakistan.

01 — Shipping Area

Desert Dew currently offers shipping within Pakistan.

Delivery availability may vary depending on the customer's location and courier coverage.

02 — Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Processing time may be longer during:

  • Sales and promotional periods.

  • Public holidays.

  • High-volume order periods.

  • Unexpected operational circumstances.

You will receive the relevant order or delivery information available for your purchase.

03 — Delivery Time

After an order has been dispatched, delivery time depends on the destination, courier service, weather, holidays, and other circumstances.

Estimated delivery times are not guaranteed because courier operations can vary.

Remote or less accessible areas may require additional delivery time.

04 — Delivery Address

Customers are responsible for providing a complete and accurate delivery address and active contact number.

Please carefully check:

  • Name.

  • House or building number.

  • Street or area.

  • City.

  • Postal code.

  • Phone number.

Desert Dew is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

05 — Delivery Delays

Occasionally, an order may be delayed due to circumstances outside our control, including:

  • Weather conditions.

  • Public holidays.

  • Courier delays.

  • Transportation issues.

  • Address-related problems.

  • Unexpected events or operational disruptions.

We appreciate your patience if such a delay occurs.

06 — Damaged Packages

If your package appears damaged when delivered, please take photographs or videos of the package and product before disposing of the packaging.

Contact Desert Dew promptly so we can review the issue and determine the appropriate solution.

07 — Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, provides an incorrect address, or cannot be contacted, additional delivery arrangements may be required.

Additional charges may apply in some circumstances.

08 — Shipping Charges

Applicable delivery charges will be displayed or communicated during the ordering process.

Shipping fees may vary according to location, order value, courier service, or promotional offers.

09 — Questions About Delivery

If you have a question about your shipment or delivery, contact us with your order details.

Desert Dew
📧 ayyankhan8851@gmail.com
📍 Nabipura, Sheikhupura 39350, Pakistan