Refund policy

✦ DESERT DEW ✦

Return & Refund Policy

At Desert Dew, we want every order to arrive safely and meet your expectations. If there is an issue with your order, our Return & Refund Policy explains when a return, replacement, or refund may be available.

01 — Eligibility for Returns

We generally accept return requests within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and unopened.

  • The original packaging, labels, and seals should be intact.

  • The product must be in the same condition in which it was received.

  • You must provide your order details or other proof of purchase.

  • The return request must be submitted within the applicable return period.

Because our products are skincare and personal-care items, hygiene and product safety are important to us.

02 — Items We Cannot Accept

For health, hygiene, and safety reasons, we generally cannot accept returns for:

  • Products that have been opened or used.

  • Products with damaged or removed seals.

  • Products returned without their original packaging.

  • Products damaged after delivery through customer misuse or improper storage.

  • Products returned after the applicable return period.

If you are unsure whether your item qualifies, contact us before sending it back.

03 — Damaged or Incorrect Orders

If you receive a product that is damaged, defective, leaking, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos of the product and packaging.

After reviewing the information, we may offer a replacement, refund, or another suitable solution.

04 — Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

Refund processing and bank or payment-provider processing times may vary.

Shipping charges are generally non-refundable unless the return is due to an error, damage, or issue caused by Desert Dew.

05 — Exchanges & Replacements

Where appropriate, Desert Dew may provide a replacement instead of a refund, particularly when an item arrives damaged, defective, or incorrect.

Replacement availability depends on stock.

06 — Contact Us

For return or refund assistance, contact:

Desert Dew
📧 ayyankhan8851@gmail.com
📍 Nabipura, Sheikhupura 39350, Pakistan

We reserve the right to review return and refund requests individually and update this policy when necessary.